mark8place.com
Shop with complete confidence. Every eligible purchase on mark8place is protected by our comprehensive buyer guarantee.
Our Buyer Protection Program covers you in these situations, ensuring you never lose money on a bad transaction.
If your order never arrives, we'll refund your full purchase amount including shipping costs.
If your item is significantly different from the listing description, photos, or specifications, you're covered.
Items that arrive broken, damaged, or defective due to shipping are fully covered under our protection.
If someone makes a purchase using your account without authorization, we'll help recover your funds.
For freelance and local services, if the work isn't completed as agreed, your payment is protected.
If your booking or appointment is cancelled by the vendor without proper notice, you're entitled to a full refund.
Your payment is held securely until you confirm receipt of your order. This ensures vendors are motivated to deliver quality.
When you click "Order Received" to confirm delivery, funds are released immediately to the vendor. No waiting, no delays.
Know your timeframes. File a dispute within these windows to ensure your protection claim is valid.
| Category | Dispute Window | Window Starts |
|---|---|---|
| 7 days | Confirmed delivery date | |
| 48 hours | Delivery completion | |
| 7 days | Download/access granted | |
| 7 days | Order marked complete | |
| 24 hours | Delivery completion | |
| 48 hours | Discovery of issue | |
| 7 days | Service completion | |
| 48 hours | Appointment/event date |
Important: If you don't confirm receipt or file a dispute, funds will automatically release to the vendor.
| Category | Default Hold | Auto-Release If No Action | Maximum Hold |
|---|---|---|---|
| Physical Products | 2-3 days | Delivery + 48 hours | 7 days from delivery |
| Digital Products | 3-5 days | Download/access + 72 hours | 7 days from purchase |
| Freelance Services | 7-14 days | Client approval + 24 hours | 14 days auto-complete |
| Food & Delivery | None | Delivery + 2 hours | 24 hours |
| Local Services | 1-2 days | Service + 24 hours | 7 days |
| Bookings & Travel | Varies | Event date + 24 hours | 7 days after event |
If something goes wrong, here's how to get your money back quickly and efficiently.
We encourage direct communication. Many issues can be resolved quickly by messaging the vendor through our platform. Give them 24-48 hours to respond.
If the vendor doesn't resolve your issue, open a dispute from your order page. Select the reason and provide a clear description of the problem.
Upload photos, screenshots, videos, or any documentation that supports your claim. The more evidence you provide, the faster we can resolve your case.
Our team will review both sides of the dispute, examine all evidence, and make a fair decision. This decision is binding for both parties. Most disputes are resolved within 3-5 business days.
If the decision is in your favor, we'll process your refund immediately. Funds typically appear in your account within 5-10 business days.
For full transparency, here are situations that fall outside our Buyer Protection Program.
Quick answers to common questions about Buyer Protection.
Once a dispute is resolved in your favor, refunds are processed immediately. Depending on your payment method, funds typically appear in 5-10 business days.
In most cases, yes. For items not as described or damaged goods, we may require you to return the item. We'll provide prepaid shipping labels when applicable.
Both parties can submit evidence. Our dispute resolution team reviews all documentation and makes a binding decision based on platform policies.
Buyer Protection covers the full purchase price including shipping costs for eligible transactions. There's no maximum limit on protected amounts.
Yes! Buyer Protection applies to all transactions on mark8place, including international orders for digital products and freelance services.
Yes, you can request an appeal within 7 days of the decision. Appeals are reviewed by a senior team member and the decision is final.
Both buyers and vendors must engage honestly in the dispute process—providing truthful information, responding promptly to requests, and genuinely attempting to reach a resolution.
While chargebacks are an option through your bank, we strongly recommend using our dispute resolution first. It's faster, and chargebacks can result in account restrictions.
Once the dispute window closes, funds are released to the vendor and standard buyer protection no longer applies. You may still contact support, but resolution options become limited.
Our support team is available 24/7 to assist you with any questions or concerns about your purchase.