mark8place.com
Track Your Orders & Understand the Delivery Process
Mark8place provides real-time order tracking from the moment you place an order until delivery is complete. Our integrated tracking system keeps both Buyers and Vendors informed at every step.
Payment confirmed, order sent to Vendor
Vendor preparing your order
Order handed to delivery partner
On the way to your address
Arriving today
Order complete
Visit mark8place.com and sign in with your email or social login.
Click on your profile icon and select "My Orders" from the dropdown menu.
Click on the order to view detailed tracking information and status updates.
See the current location, estimated delivery time, and full tracking history.
Every order confirmation email includes a "Track Order" button that takes you directly to your order's tracking page. You can also find your tracking number in the email once the order has been shipped.
If you checked out as a guest, you can track your order using your email address and order number at: mark8place.com/track
Mark8place integrates with leading delivery services to provide reliable shipping options. Vendors can choose from the following delivery methods based on their location and product type:
The following delivery services are available for Vendors to connect in their Merchant Dashboard:
For Vendors: Connect your preferred delivery partners in the Merchant Dashboard under Settings → Shipping & Delivery. Once connected, tracking information syncs automatically with customer orders.
Some Vendors may use their own delivery fleet or local couriers not listed above. In these cases:
For digital products and freelance services, "delivery" is tracked differently:
Understanding the complete order lifecycle helps you know when to expect delivery, when you can raise disputes, and when Vendors receive their payment.
Buyer completes checkout. Payment is captured and held in escrow.
Funds in EscrowVendor receives order notification and prepares the item for shipping (typically 1-3 business days).
Funds in EscrowVendor hands package to delivery partner. Tracking number is provided and synced with your order.
Funds in EscrowPackage arrives at your address. Delivery is confirmed by tracking or carrier proof of delivery.
Dispute Window: 7 days Funds in Escrow (48h)You can click "Order Received" to confirm, OR funds auto-release 48 hours after delivery if no dispute is filed.
Payout TriggeredFunds are released to Vendor within 2-7 business days (after commission deduction).
Order CompleteTip: Click "Order Received" as soon as you're happy with your order — it releases payment to the Vendor immediately and helps support small businesses!
Your payment is held in escrow until delivery is confirmed. This protects you if something goes wrong. Here's how the timing works for each order type:
| Order Type | Dispute Window | Auto-Release to Vendor | Maximum Hold |
|---|---|---|---|
| Physical Products | 7 days from delivery | Delivery + 48 hours | 7 days from delivery |
| Physical Products (Damaged) | 48 hours from delivery | Delivery + 48 hours | 7 days from delivery |
| Digital Products | 7 days from access | Download/access + 72 hours | 7 days from purchase |
| Freelance Services | 7 days from completion | Client approval + 24 hours | 14 days auto-complete |
| Food & Delivery | 24 hours from delivery | Delivery + 2 hours | 24 hours |
| Local Services | 7 days from service | Service + 24 hours | 7 days |
| Bookings & Travel | 48 hours from event | Event date + 24 hours | 7 days after event |
Important: If you need to report damaged items, you must do so within 48 hours of delivery with photographic evidence. After this window, only general disputes (not-as-described, etc.) can be filed within the 7-day window.
Tracking delays can occur during customs clearance (for international orders) or during high-volume periods. Wait 48-72 hours for updates. If still no movement, contact the Vendor through the order page messaging system.
First, check with neighbors, building reception, or family members. If still not found, file a dispute within the 7-day window. Select "Item Not Received" and provide any relevant information. The Platform will investigate with the delivery partner.
Contact the Vendor immediately through the order messaging system. If the order hasn't shipped yet, they may be able to update the address. Once shipped, address changes depend on the delivery partner's policies.
Once you click "Order Received" or the auto-release timer completes (and no dispute is filed), the order status will change to "Completed" and funds are released to the Vendor. You'll see this reflected in your order history.
Take photos immediately and file a dispute within 48 hours. Select "Damaged in Transit" and upload your photos. Do not dispose of the packaging as it may be needed for the claim.
To enable integrated tracking for your orders:
Once connected, tracking numbers will automatically sync when you book shipments through the dashboard.
If using a non-integrated courier:
Faster Payouts: Encourage buyers to click "Order Received" for immediate fund release. Otherwise, funds auto-release based on the category schedule after the dispute window passes.
| Category | Default Hold Period | Auto-Release Trigger |
|---|---|---|
| Physical Products | 2-3 days | Delivery confirmed + 48 hours |
| Digital Products | 3-5 days | Download/access + 72 hours |
| Freelance Services | 7-14 days | Client approval + 24 hours (or 14-day auto-complete) |
| Food & Delivery | None | Delivery + 2 hours |
| Local Services | 1-2 days | Service completion + 24 hours |
| Bookings & Travel | Varies | Event date + 24 hours |
New Vendor Note: Your first few payouts may be subject to a 14-day hold as part of our standard verification process. This hold is lifted once your account establishes a positive track record.
If you have questions about your order or need assistance with tracking:
Response Times: Vendors typically respond within 24 hours. Platform support responds within 24-48 hours for general inquiries, or within 24 hours for active disputes.